“Two is One, and One is None”

Why Genesis Digital Hired Two Vendors to Make the Sequel to WebinarJam Studio

Genesis Digital hit the market with a bang in 2013 with the release of the hit broadcast software, WebinarJam. In 2015, they followed up this success with the much-improved WebinarJam Studio (WJS). WJS, based on proven Google technology, has been a runaway success — recently bringing their 30,000th subscriber on board.

But what about the customers who want to choose their own Content Delivery Network (CDN)? The folks who don’t want YouTube or Google branding on their broadcasts? The people who want near-realtime performance? High Def quality?

Yes, it’s time for a new, improved WebinarJam.

Now, don’t get us wrong. Genesis Digital has a top-notch in-house development team. But for an ambitious project like this, and because they want it available as soon as possible, they decided to find the best WebRTC shop to create our new broadcast solution. Two of them, actually.

Why two? Read the full press release on CNBC here:

http://www.cnbc.com/2016/10/11/pr-newswire-two-is-one-and-one-is-none–why-genesis-digital-hired-two-vendors-to-make-the-sequel-to-webinarjam-studio.html

SaaS Powerhouse Genesis Digital Makes Customers Priority #1 With High-profile Hire

With subscriptions now numbering over 30,000, the makers of WebinarJam have doubled-down on their commitment to their customers with their newest acquisition: Samuel Cooper, recently Game Support Manager for Blizzard Entertainment’s smash hit game, Hearthstone, has been brought on to lead Genesis Digital’s customer support division.

Samuel Cooper
Sam Cooper – Genesis Digital Director Customer Success (PRNewsFoto/Genesis Digital)

The world is turning increasingly to online Software as a Service platforms to do their business.  It’s no longer enough for the application to work or even for it to be innovative.  Users have to be empowered to use the applications innovatively.

SaaS is more than making a good product.  It’s ensuring that customers can achieve great things with that product,” CEO Andy Jenkins explained.

An eight-year veteran of Blizzard, Cooper brings expertise and a skill set from the gaming industry, the pioneers of customer empowerment.  His hiring shifts the paradigm from traditional customer support to fostering customer empowerment and success.  This means a greater emphasis on in-product assistance, capturing critical customer-use telemetry to rapidly modify an application according to customer activity, as well as offering a broad line of concierge services to give customers a helping hand.

Read the full release at Yahoo Finance