You’re invited to join us every Tuesday at noon Pacific where we’ll answer any WebinarJam/EverWebinar question you may have!
Simply click here to register for the entire series, we’ll send you a reminder each week about the live sessions.
We cover all aspects of any Genesis Digital software: WebinarJam, EverWebinar and Kartra. We answer questions about marketing, business development, entrepreneurship, time management… simply bring your burning questions to the session and we’ll help you find the right answer for you and your business.
Here’s a list of the previous session replays. Each link takes you to the WebinarJam replay interface, so any demonstrations of WebinarJam features can be seen.
02:01 – Can I edit my webinar schedule?
07:39 – How many cameras or presenters can I have simultaneously?
09:26 – Can I skip the thank you page after registration?
10:25 – Can the maximum duration per session be extended?
13:56 – What is the 500 limit on the Basic plan for?
15:26 – Can I have multiple logins with one email and password?
21:31 – What should I do to keep the animations/effects of the uploaded presentation?
27:34 – Why does the camera shrink when I start a webinar?
30:06 – Where do I find the option to activate for late attendance to WebinarJam?
31:04 – How do I move the presenter’s pics up/down?
33:55 – Will the CTA to join WebinarJam be visible to webinar attendees after the trial? Where can we find the survey/polls answers and understand who gave a bad or good review to reach back to them?
38:01 – How do I integrate with WhatsApp to send my Webinar invites and notifications?
41:38 – How do I customize my room?
44:38 – Where do I find the attendee spotlight option?
46:51 – With the one-click sign-up, do they hit a landing page or confirmation page afterward?
48:37 – Can I use virtual background?
50:13 – We want to offer a free intro Webinar, then we have 16 workshops to choose from. What are the max offers or options we can offer? Can we use PayGate as a checkout option?
53:57 – How do I connect to more than one channel within one WebinarJam account?
55:15 – Can I upload a video without having to use YouTube/Vimeo?
55:57 – Can I put any Google form for a quiz?
59:13 – Is there any time limit for the attendees to join/rejoin any webinar?
1:03:54 – My video on the share screen is playing but no sound. Do you have any advice?
1:06:34 – What is the best way to include language that the user must agree to before viewing?
1:09:09 – Is there a super presenter so that only one person can close/end the webinar?
1:12:22 – Regarding the redirect function, is it like a popup redirect? Is that a browser setting or something else?
02:42 – What is the maximum number of attendees?
05:31 – We set up a webinar series for a once/week event. When a registrant signs up once, will they receive the same pre/post email campaign for each event? Will they use the same link to access the live event and the replay?
07:40 – I created a webinar and then went live before the event, so now when people register they are told the webinar is over and it directs them to a replay of my practice. What should I do?
10:08 – Can I set a video injection to begin playing at a specific point in the video?
12:02 – What do I put in the button link box in the product offer page?
13:42 – Can our presenter have an assistant to field his Q&A questions and then pass only certain questions on to him?
16:38 – Do I have to upload a PowerPoint presentation with two two slides or can I use a single slide?
17:44 – Is there a 10-12 second delay for attendees? What parts aren’t synced with such a delay and what practical things should one consider, during a presentation with this in mind?
20:47 – Any recommendations for sales webinars?
21:52 – In the live event on the spectator screen, the names of the speakers do not appear. Why does this happen?
22:50 – What is the best approach to offer the ability for attendees to engage in a webinar using their video/audio to ask live questions to a presenter? Can I have the ability to have multiple attendees (10, 25, 50+) join via video/audio to conduct a Zoom like networking event?
25:21 – If I continue with my webinar as is on the appointed date and time, will registrants using the link be able to see my second live webinar?
27:28 – Regarding attendees analytics in the control room. I have seen the stats shows, 10 live out of 8. Both the attendees list and registrants shows 8. Does the stats count the presenter or moderator as well?
02:32 – Can I send shortcodes through the autoresponder?
07:24 – How does the analytics of Webinarjam get affected?
08:08 – Can we cancel registrants who are not relevant to the webinar?
09:21 – What is the difference between room owner, administrator and presenter?
10:30 – Is EverWebinar a distributing platform?
11:24 – Is there a way to password protect paid webinars and to invite people to watch it for free?
11:56 – Does the webinar host system can affect the video quality or it depends on the presenters too?
12:59 – How do I change the timezone on the registration page?
13:24 – What is the refund policy for paid webinars for people who have registered?
14:03 – If there are multiple users and the room owner WiFi shuts off, will it affect the webinar?
14:43 – Can you change purchase pop-up verbiage?
16:22 – What is the delay in the video?
17:34 – If someone has paid for the webinar, but has not completed the registration, how to give them the access link when the webinar has already started and for the replay later? Can people still register once it is started?
19:46 – How are we supposed to allow interaction and to let participants speak? If we can add them to have their voice in the webinar, how do you suggest we deal with the time lag?
20:51 – Do we need to use the EverWebinar registration form by embedding the button on our page? Also, will EverWebinar track all the analytics?
22:39 – Is it possible to host paid webinars during the $1/14 day WebinarJam promo?
23:47 – Can I stream a live event and have folks interact both visually and via chat?
25:31 – How do I extend a webinar past two hours?
27:17 – Can EverWebinar not track length of attendance for people watching a replay?
28:11 – How do I demote the presenter to the viewer from the control panel?
28:55 – What’s the difference between WebinarJam and EverWebinar?
29:46 – Are there certain browsers that are more difficult for users?
31:28 – In a paid webinar, can I prevent participants from recording?
31:12 – How do most people use the “always open” webinar choice?
36:02 – Are you able to do a video series where the webinars have to be completed before they can start the next lesson?
36:56 – Does WebinarJam have a duplicate template option for webinars to easily create multiple events or a multiple event registration option?
37:31 – Is it ok if I give the direct webinar link to all attendees?
38:20 – Where do I find replays?
38:57 – When I signed up, it said it comes with several templates and guides. Is that only when I get through the trial and decide to sign up?
40:23 – What are the top 3 videos you recommend for a brand new user to understand the platform?
41:26 – In EverWebinar, can you have more than one video source or do you need to edit your video and connect them together before I add them to the video source?
42:55 – How long does it take for attendance tags to pass to Kartra?
44:47 – How do I share my screen? Can I share an application?
47:08 – On EverWebinar, is it possible to have your source video hosted on OneDrive using a public shared link?
50:36 – When I have one presenter, WebinarJam fills the screen with the single presenter but it crops off their feet and head?
52:55 – Do you have contingency plans in place to reschedule a webinar should this happen again since auto loading registrations to a new webinar is not possible?
54:26 – If you have to replay a webinar, is there a way to clone the registration list so they don’t have to re-register?
02:27 – What is ‘Always on Webinar’?
04:17 – How do I upload a slideshow?
07:54 – If you have multiple speakers and if one speaker is late, can it hold up the whole webinar?
09:05 – Does WebinarJam integrate with Sendgrid?
09:51 – Can the short codes be passed to Ontraport?
11:55 – If all speakers arrive 10 minutes before the webinar, can all speakers chat and discuss items? Is the items being discussed recorded from those early ten minutes or when the webinar starts?
14:19 – Can we integrate a phone bridge?
15:12 – How do I test a webinar in EverWebinar?
21:24 – Can I create specific links for different channels – email, linkedIn etc., so you can see where registrations come from?
22:25 – If I come late to an EverWebinar, will I join the session from starting or from between?
26:38 – Can we add captions in the webinar?
28:46 – Is there a feature to add a control panel on the replay so that people can forward, change speed of play and jump around?
30:23 – Is there an option to enhance the quality of the recording?
33:58 – Can you add a custom background for speakers so that they appear not in their home?
35:29 – Does the raise hand and join feature work for people in Chrome, Safari and Firefox? Does it work for tablets and smartphones?
38:06 – Is there a way to resolve the problem of freezing without exiting?
41:23 – How do I make the registration page the most seamless and with less clicks? Should I do an automatic redirect to the WebinarJam registration page?
42:53 – Lots of people write their email address wrong in the registration forms. Why is WebinarJam not warning those people about the wrong email?
45:20 – What is the recommended upload speed?
52:20 – As a presenter and if I do not have a moderator available, do I have moderator capabilities?
55:53 – As a presenter, can I enable a registrant to appear on screen any time to ask a question and then place them back as an attendee?
57:32 – If I want to do a new webinar, do I need to copy my actual webinar or just add a new session?
1:00:04 – Can I send an invite to my list through WebinarJam for my first live webinar?
1:00:39 – If I record/produce a training video, then will I need to host to play this during the webinar?
1:03:47 – How many people can you have showing in each webinar like you are doing now?
1:06:10 – If in my first webinar no one shows up, is there a way to show some people in my webinar?
1:07:13 – Can you also fast forward in a recorded webinar?
1:07:38 – I did a test webinar and had my guest on the line when a bunch of spanish speaking people tuned in and said hi in chat. No one had been invited. Was the webinar hacked? How do I deal with that?
01:24 – What is the best third party integration with API?
04:35 – How do I get to support?
08:43 – How do I set up offers on the webinar and integrate payments?
15:28 – Can I upload an mp4 file that’s on my computer to EverWebinar?
17:52 – Is there any branding functionality to superimpose your logo on screen?
25:38 – What are the benefits of using WebinarJam over YouTube Live streaming?
29:50 – My screenshare is not showing up at all in any WebinarJam session. What should I do?
31:30 – How do I download recordings of the webinars?
32:17 – Can we use greenscreen with WebinarJam?
33:04 – What is the response time on the support portal right now?
34:32 – We had to use the panic button on our last webinar due to which our reply recording was cutoff. Is that normal?
37:30 – My goal is to have an automated webinar with chat. Can I use EverWebinar without WebinarJam?
40:13 – Leading a virtual summit and looking to go with a multiple session route. Each hour we would go live, then 45min later end the session. Then, go in a relaunch of the next session with a new presenter, go live at the top of the hour, rinse repeat. The webinar live room is always the same link in this case. Would the recordings be saved separately using this method?
42:10 – We have a ton of traffic running to current 3.0 webinars. If we migrate to 4.0, will it instantly wipe out the 3.0 content?
44:39 – Which mp4 works best – Amazon S3 or Vimeo?
46:00 – When broadcasting an offer live, which payment integration should I use?
47:18 – With WebinarJam $497, how many people can be on webinar live at once?
50:18 – Is it possible to add a countdown timer to registration pages for Just in Time EverWebinars?
51:03 – Is there a way to minimize the chat window on mobile (where you write)?
51:23 – How are you doing the screen sharing?
52:38 – What is OBS?
54:07 – Every time I try to share a PDF I get a spinning circle. What should I do?
55:01 – Is it right to send a direct live room link to the attendee and not use your registration system?
01:35 – What is the basic subscription package?
03:13 – Can I update the email address associated with my account in 4.0 platform?
03:52 – What is the process of getting to the support desk?
05:22 – Is there an auto migration to 4.0 platform?
10:10 – How do I download a reply so I can publish on our resource center?
11:04 – How do I add people as a presenter?
13:17 – Can I send reminder and post-everwebinar emails from Kartra in 4.0?
14:17 – How do I avoid freezing in a live webinar?
15:52 – Is the ‘reconnect’ option at the top of the screen available for standard accounts also?
16:20 – How do I upload a presentation that is 450mb?
05:53 – Can I update my 4.0 email address?
01:56 – I’m having an audio issue. What should I do?
03:43 – Is it possible to export a replay video out of WebinarJam?
04:36 – If I run a test and click go live, is that okay?
06:13 – After our webinars are over, it routes to a video about EverWebinar. Is there a way to remove this?
10:28 – Can you record a webinar on EverWebinar or is it only for replay?
12:34 – Which is most powerful and stable – YouTube Live or WebinarJam Live?
14:04 – How do you do the redirect at the end of the webinar that you just mentioned? Is it a script?
14:45 – Do you recommend that sales people should be on the webinar anyway to manage questions?
15:56 – How does different languages feature work? Can we customize our email template for invites?
19:16 – What is the difference between WebinarJam and EverWebinar?
21:17 – What value does Kartra offer?
23:03 – Can you pre-record, play at a set time and do a Q&A after the recording is over?
24:26 – Is there a way to have your video on one side and a powerpoint presentation in the other window?
25:37 – Can I export the database of the people that come to my webinars to Mailchimp? How can I access my prospects information to make a followup?
28:48 – How much does it cost to have the whole platform (EverWebinar, WebinarJam, Vimeo, Kartra)? What other costs do we have to consider?
31:02 – If you have more than one presenter, do they each have a square in the corner?
32:52 – For the webinars I created live using WebinarJam, where are the replay videos hosted? Can this same WebinarJam replay video be set as a EverWebinar source file? Is it editable to cut parts of it?
34:29 – Can I turn off the attendee numbers?
34:49 – Is it true that I cannot record in EverWebinar? If I want to use that, I will need to bring a recording in from WebinarJam or some other source?
36:53 – Can I use the edited video as a video playback on a Live WebinarJam event, and then use this new WebinarJam replay video as my EverWebinar video source?
37:20 – Is there a way to see the results from a poll after the webinar?
39:50 – Is it possible to end a webinar without auto sending a recording of the event?
40:15 – Is Kajabi an approved autoresponder for the one-click registration option?
43:02 – For how much anticipation do you suggest to open a webinar to have good results?
45:58 – Is the webinar in WebinarJam automatically recorded or do I need to set that up?
46:47 – I noticed that the webinar doesn’t start for me until I hit the play button. Why is it set up that way? Why don’t people automatically get brought into the live feed?
49:14 – Can you talk about the best way to use webinars to sell knowledge?
52:52 – Can you recommend a book or training course I can look into to learn about packaging paid webinars?
55:26 – Can I sell the first conference or should I make the first free and then try to sell a particular advisory? Do you have any recommendations?
57:01 – Can I still do webinars live on Facebook?
00:55 – Can I set up my Facebook tracking without using Google Tag Manager?
02:32 – My API key is not working. How do I resolve this?
06:31 – Why should I not copy and put the link into the notification if it is already going to generate?
09:59 – How do I add Facebook pixel and google tag to a landing page for a webinar registration?
11:06 – How can we avoid missing the very beginning of a webinar?
12:40 – What should be my first steps in gearing up for my first webinar?
14:08 – Is Authorize.net supported as a Gateway for payments?
16:08 – How do I make the registration button mobile responsive?
17:31 – Can we have our admin comments visible to all but attendees chat/questions only visible to us?
18:45 – Is there anyway to have an attendee be a presenter?
21:55 – Can I upload a standard video file to the Everwebinar platform?
23:10 – Can I customize the EverWebinar registration pop up with a checkbox to confirm that I can text people if they provide their phone number?
25:37 – Do you agree that a WordPress is the best platform to embed WebinarJam API on our event page? How do I integrate our own registration page into/with WebinarJam registration button and the actual like to WebinarJam?
29:57 – Can I do a webinar video recording on other platforms?
35:45 – Is it technically possible to use the native email system in EverWebinar as my only autoresponder for my post-automated-webinar follow-up sequence (link to replay page, link to sales page, shopping cart closing soon, etc)?
38:21 – Is it necessary to reduce the video file in Handbrake before uploading it as an EverWebinar?
40:53 – Can you repeat the program which can provide green-screen virtual background for WebinarJam?
01:20 – What is the response time on the support desk?
05:53 – Are tracking codes available?
15:02 – How can I set WebinarJam for Live meetings with private coaching clients and Live courses that I teach to a small group (between 15 to 20 people)? How do I invite people to talk and use their webcam if they are not presenters or is it easier that I make them presenters?
17:26 – For my private client meetings, in case I make my client a co-presenter and if I use the pre-recorded video lesson for a portion of the meeting, will that work or does my client always need to be in an audience role?
18:19 – Can I add custom fields in the registration form and include attachments with the reminder or post webinar email or do I need to send them as links in the body of the email?
22:39 – I want to deliver a bonus for people who stay until the end of the Everwebinar. Some people leave the version early and won’t get it, but then watch the full replay a few days later. Does Everwebinar add stayed until X time for those who watch the replay a few days later (so I can use that to trigger delivery)?
24:40 – Is there any way I can see the number of attendees in the room without the other attendees seeing?
25:18 – Are we required to use the Google Tag Manager approach to tracking Facebook conversions in 4.0, or is it optional? When setting up under third party integrations, in 3.0 I pasted my Facebook pixel in the registration form box, and pasted the pixel into the Thank You page box. Can I still do that in 4.0?
29:11 – Do you see better conversions if you play webinar immediately after the ad is clicked (no registration)?
30:39 – Is it possible to have multiple people on screen at one time like Zoom?
31:08 – How do I include a link to an EverWebinar replay from my own Kartra emails?
33:03 – How come there isn’t an option to send an email to all registrants who did not purchase the product?
36:02 – Do we get shared link details in the recorded version?
37:24 – Is WebinarJam going to add Green Screen capabilities?
39:55 – How do I link text in the email?
41:52 – How do presenters place their smaller window alongside an adjacent bigger window that displays information?
43:19 – In the ‘webcam thumbnail position’ setting, which person appears in the thumbnail i.e. which one of multiple presenters that may be present?
45:01 – When I click on the hand the connections disconnects. What am I doing wrong?
46:13 – Can you explain the export feature in the registrations?
47:33 – Can I boot an attendee out?
49:15 – Since I have 15 to 20 students, and I have a limit of 5 people in the room, what do you suggest for handling that? Can I switch presenters?
52:20 – Where and how to set up “always on” feature?
56:13 – When can I use the panic button? Does it create a new room?
1:01:30 – Can I send a webinar with an unstable upload?
1:04:48 – For EverWebinar, is the 15 minute starting soon the sweet spot for highest conversions?
1:07:03 – We hosted a webinar yesterday and one of our members was having trouble logging in. When he clicked the link from the registration email or the link directly to the live room, he was taken to a page where he has to enter his name, email and a unique code. When he clicked “enter room”, the screen would go blank. He was using an iPad, could this have been the issue?
1:11:18 – We work with the Hotmart company. Do you have integration with them or is there any way to set up an integration?
1:16:53 – When you use panic, what happens to recording for old and new?
1:19:00 – Any ideas or resources for improving connection quality?
01:19 – Can emails be sent automatically with the WebinarJam software without having to purchase any email marketing software?
04:55 – Does attend tracking mean they viewed the whole thing, or just that they showed up regardless of how long they stayed?
08:16 – Do you have plans to install a chat function in WebinarJam 4.0?
09:17 – Regarding choosing a segment to send the replay email to, does attended but didn’t buy include people who definitely viewed the CTA or should I instead choose to stay until the timestamp of pitch and don’t buy?
11:40 – Is there a way to enable WebinarJam page registrants to auto import into an email platform like Convertkit?
12:46 – Can I send the replays through WebinarJam and not needing the other services?
14:00 – What is the easiest way to change the presenter in a live webinar?
16:49 – What are the new limitations of emails that can be sent out with EverWebinar?
18:58 – Where do I find File Handouts to upload a file to send to clients? How do the clients receive these files?
25:01 – Can I have a video injection play in the middle of my presentation then go back into the presentation and I have to start the webinar from the start?
26:16 – Are you planning to bring back all EverWebinar analytics in 4.0 (in addition to by-session analytics)?
29:58 – How do I set a video Live, but not actually be present there?
32:27 – We had integrated EverWebinar with AW ProTools under 3.0 but now under 4.0 it’s disrupted. Now we’re running EverWebinar via WebinarJam, do we choose the EverWebinar or WebinarJam box in AW Pro Tools?
33:04 – If I set my guest as host, can I still set myself up as a host and not lose any control over my WebinarJam as owner?
36:23 – WebinarJam 3.0 recordings appeared on YouTube. By default, WebinarJam 4.0 recordings appear on the WebinarJam server. Will I still have the same access to the WebinarJam video recording?
38:37 – Is WebinarJam responsible for registration and email marketing or do you need any other software to do this?
40:53 – While the replays can be paused, there doesn’t appear to be a way to rewind. If one of my attendees misses a critical phrase, is the only option for them to restart is to start from the beginning?
42:12 – For the subject of contacts (the amount that can be registered in the webinar and make notifications) is unlimited or is there a limit?
44:06 – Once you do your Live webinar, replays will still play on selected dates or do I have to be there somehow?
46:01 – For the webinar video, should I record it directly with your tool or can I upload the video to your platform?
50:57 – I had a recent webinar with two other presenters when I thought the webinar had frozen. The other presenters stopped moving but I hadn’t so I pressed the panic button and nothing happened. I had to go back to webinarjam.com and access the webinar again using the presenter link. I guess the other presenters were continuing the webinar, it was mine that froze. What should I do?
55:18 – In 3.0, I was repeatedly told by my presenters and I needed a NASA grade device to have stable webinars. In the new 4.0 version does it demand less resources?
57:45 – Why do test webinars expire, I sent a test link to one presenter, later added a second presenter and when they got links, the original link sent 404 to the first presenter?
01:46 – How do I edit the registration button?
06:28 – Can you show what changes the API process has?
10:00 – Can I have ten or more post webinar notification emails?
12:00 – Can you tell me about different packages for WebinarJam?
28:20 – How do you promote multi-webinars for best results?
35:58 – If our maximum of 500 attendees is reached and there are an excess amount of attendees trying to go onto the webinar, can people be able to get on to a YouTube Live Stream?
41:47 – What should I do if in the middle of a webinar the internet signal fails?
44:02 – Why is the control center limited to the enterprise level?
50:22 – Can I just keep moving forward with Zoom and then upload webinars into EverWebinar or do I have to get WebinarJam and then upload to EverWebinar?
52:08 – Where can I find how to put a pre-recorded affiliate webinar?
53:20 – What is the panic button used for?
54:55 – Can you show picture in picture option?
56:40 – Can we create/upload our own responsive template library?
57:56 – When starting the webinar, how do I get tutorial pop ups off the screen?
1:03:25 – Is there a webinar that I can promote as an affiliate?
1:11:21 – How do I play a video in a live webinar?
1:15:13 – Do I need to register again for the webinar?
1:16:06 – Where do I find ready made webinars where I can promote as an affiliate?
1:18:05 – Is there 4.0 EverWebinar also?
1:20:30 – What camera should I use for webinar?
1:24:20 – Can I stream on YouTube, LinkedIn and Facebook?
1:25:58 – Is there a benefit using Webinarjam Live vs YouTube live? Also, if we use YouTube Live option, are we still tied to the four hour duration?
1:27:53 – Is it possible to use EverWebinar to deliver a paid online course?
1:31:18 – How do I put replay and chat into the Kartra membership site?
1:36:08 – Is there a work around on using an iOS camera?
1:37:44 – I want to run multiple EverWebinars, but be notified if there are any questions. What is the best way to do this?
1:39:03 – Why would one want to stream their WebinarJam webinar to YouTube?
1:40:08 – Would it lower our email delivery rates if the name alias of the email has all ‘caps’ or an ‘!’ in it?
01:38 – How is WebinarJam and EverWebinar 4.0 better than 3.0?
03:45 – When will 3.0 will close?
04:53 – How do I migrate webinars from 3.0 to 4.0?
11:31 – If I want to contact support, who do I call?
01:07 – When will 4.0 launch?
04:47 – Do I need to set-up 4.0 manually? Can I transfer my 3.0 content to 4.0?
13:30 – Regarding contacts, watching the replay and being tagged as missed the webinar – How do I send it into the post-webinar sequence without doing the same to the people who have actually missed the webinar?
20:20 – How do I ensure that an offer stays till the end of the webinar?
29:40 – My landing page is on SquareSpace and syncs to MailChimp. How do I ensure the registrants sync with EverWebinar?
33:33 – Does EverWebinar integrate with Active Campaign?
34:54 – Can I use Active Campaign autoresponder for confirmation of registration and further notifications?
36:54 – Is there an option for the viewer to pause, rewind or to go forward?
38:30 – Where do I find the registration button in 4.0 and 3.0?
42:15 – How do I know that I have access to 4.0?
11:50 – How do I grab an asset from my existing webinar?