Live chat to become the primary support means

Genesis Digital Doubles Down on Next-Generation Customer Support

In a move emblematic of the company’s laser focus on online excellence, Genesis Digital has replaced its old phone-support system with a smart, customer-centric support site experience. This experience focuses on capturing customer data for tickets and live-chat to provide faster, more accurate answers than a blind-call phone experience.

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http://finance.yahoo.com/news/genesis-digital-doubles-down-next-124500250.html