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    We do really amazing stuff!

It's fun to work here!

Genesis Digital is growing by leaps and bounds.  The secret to our success is simple: we hire the best employees, and we offer the best benefits: no commute, generous health care coverage, competitive salaries, and great culture.

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We're looking for YOU!

Customer Success Agent

Amazing SaaS e-commerce company wants someone tech-savvy and personable to provide technical support for our suite of marketing tools.

About us:

Genesis Digital has been an industry leader since 2013.  We’ve got start-up values but professional structure.  We also have a wide suite of products, some of which need a plug and play genius to take them to completion.  This is THE opportunity to work on exciting new tech (from home!) with an awesome team.  

This is a solid full-time position (We’re not a flakey “Start-up” – we’re profitable, stable, and growing) for an A-class customer service professional with experience, technical skills, and a winning personality.

Job description

As Customer Success Agent, you will be the first line of contact for our customer base of thousands.  Using your computer savvy and interpersonal skills, you will help them achieve success with our software.

Responsibilities

  • Provide assistance to customers as a product expert.
  • Resolve basic to complex support problems for customer inquiries received via email and live chat (and occasionally phone).  
  • Recognize complex issues and report or escalate them to your supervisor.
  • Work under limited supervision with considerable latitude for the use of initiative and independent judgment.
  • Cross-train on multiple products.
  • Assist in additional Customer Success jobs, such as video training with clients, creation of knowledgebase articles, development of strategies to better assist customers

Skills and Qualifications

  • Customer support experience dealing with issues, troubleshooting and problem resolution, preferably with software.
  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat.
  • Strong communication and interpersonal skills.
  • Strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly.
  • Ability to efficiently manage multiple projects and tasks at the same time.
  • Passion for and responsibility to the customer.
  • Passion for what you do and drive to improve.
  • Personal and corporate integrity.

What’s in it for You

  • Medical benefits
  • Paid vacation and holidays
  • Work from home
  • Flexible work environment
  • Dynamic and dedicated team who acts like a geeky family
  • Some business training
  • Encouragement to grow
  • Access to software for your own use
  • Work from home dress code, work casual when on video calls with clients

IMPORTANT:  Bring ONLY Amazing Attitude.  We work real hard, so it’s got to be with other Excellent people.

ALSO IMPORTANT:  Following Directions – and here’s the first set:

When you contact us to apply, include a 300 word statement about why you’re exactly who we want.   Input your cover letter, resume, and a link to your portfolio below.

Good luck!

Laravel PHP Rockstar - Six Figures & Telecommute

Laravel PHP Rockstar — Six Figures and Telecommute

Laravel genius with enterprise-level experience wanted to take management of two killer products for amazing SaaS e-commerce company.  $100,000+ compensation.  North American time zones preferred.

About us:

Genesis Digital has been an industry leader since 2013.  We’ve got start-up values but professional structure.  We also have a wide suite of products, some of which need a plug and play genius to take them to completion.  This is THE opportunity to work on exciting new tech (from home!) with an awesome team.  We’re talking about WebRTC, RTMP streaming, Next-Level User Interface Design, and making it all work under load from literally tens of thousands of customers.

About the Position:

We want an autonomous senior developer to take ownership of our best-selling signature products.   You’ll be in charge of optimizing the software, providing clean, modular, documented, library-based code that can be easily scaled so our team of programmers can efficiently build from it; architecting the overall structure of new software features as per PHP best practices; and configuring the SQL databases to maximize speed and reliability.  

This is a solid full-time position for an A-class software architect with experience and a portfolio of previous works.

It is vitally important that you understand how to handle thousands of events at one time — customer logins, e-mail sends, database queries, etc.

Required Skills:

  • 3 years+ PHP developing, experience in the Laravel Framework desirable.
  • Good at parallel programming, multi-threaded multi-worker environments, MVC / object-oriented programming, MySQL DataBases, JavaScript, Ajax.

 

Desired Skills:

  • Experience with 3rd party platforms we recurrently use and integrate with:
    • AWS
    • Facebook plugins
    • YouTube API, API and WEBHOOKS
    • Google Analytic
    • iOS / Android, Shopping Cart technology (InfusionSoft, 1ShoppingCart, Ontraport, etc)
    • Email SMTP Gateways (Amazon SES, SendGrid, MailGun, etc)
    • Servers
    • Affiliate Cookie Tracking
    • Merchant processing (Paypal, Stripe, Braintree, Authorize.net, etc)
    • SMS and Phone Call Gateways (Twilio, Tropo, etc)
    • Webinar platforms (GoToWebinar)
    • IPN and API’s or working with other API’s to integrate.

 

Helpful Skills:

  • Understanding of CRM, email marketing, tagging system in email marketing, autoresponders, and integrations with Autoresponder companies (Aweber, iContact, GetResponse, Constant Contact, etc).
  • Basic knowledge regarding web design/coding (HTML5, CSS, jQuery, etc.) i.e. an understanding of modern UI and UX design and functionality.

 

IMPORTANT:  Bring ONLY Amazing Attitude.  We work real hard, so it’s got to be with other Excellent people.

ALSO IMPORTANT:  Following Directions – and here’s the first set:

When you contact us to apply, include a 300 word statement about why you’re exactly who we want.   Input your cover letter and resume below.

NOTE:  We vet our employees’ skills vigorously.  Expect a small development test after the first exchange.  If you know your stuff, it shouldn’t take you long.

Good luck!

 

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