SaaS Innovator Genesis Digital Goes Live With Genndi.com

a Community for Smarter Business Via Free, Premium Content

SAN DIEGO, Nov. 2, 2016 /PRNewswire/ — Genndi.com is now live! Genesis Digital, creator of blockbuster webinar platforms WebinarJam and EverWebinar, is gearing up to launch not one, not two, but four new software platforms within the next year.  In this exciting time, Genesis Digital has launched Genndi.com: the new clearinghouse for news, product tips, and strategies for making the most out of GD’s robust suite of apps.

“We’ve created a centralized location for our customers and community to look to for anything and everything they need.  Whether it’s technical news, updates, business tools, or How-To posts, we envision Genndi.com as a nerve center, the core of our Content Marketing efforts,” said Gideon Marcus, COO of Genesis Digital.

Read the full release on Yahoo Finance here:

http://finance.yahoo.com/news/saas-innovator-genesis-digital-goes-123000158.html

Genesis Digital Doubles Down on Next-Generation Customer Support

In a move emblematic of the company’s laser focus on online excellence, Genesis Digital has replaced its old phone-support system with a smart, customer-centric support site experience. This experience focuses on capturing customer data for tickets and live-chat to provide faster, more accurate answers than a blind-call phone experience.

Read the full article from Yahoo Finance here:

http://finance.yahoo.com/news/genesis-digital-doubles-down-next-124500250.html

“Two is One, and One is None”

Why Genesis Digital Hired Two Vendors to Make the Sequel to WebinarJam Studio

Genesis Digital hit the market with a bang in 2013 with the release of the hit broadcast software, WebinarJam. In 2015, they followed up this success with the much-improved WebinarJam Studio (WJS). WJS, based on proven Google technology, has been a runaway success — recently bringing their 30,000th subscriber on board.

But what about the customers who want to choose their own Content Delivery Network (CDN)? The folks who don’t want YouTube or Google branding on their broadcasts? The people who want near-realtime performance? High Def quality?

Yes, it’s time for a new, improved WebinarJam.

Now, don’t get us wrong. Genesis Digital has a top-notch in-house development team. But for an ambitious project like this, and because they want it available as soon as possible, they decided to find the best WebRTC shop to create our new broadcast solution. Two of them, actually.

Why two? Read the full press release here:

http://www.prnewswire.com/news-releases/two-is-one-and-one-is-none—-why-genesis-digital-hired-two-vendors-to-make-the-sequel-to-webinarjam-studio-300342843.html

SaaS Powerhouse Genesis Digital Makes Customers Priority #1 With High-profile Hire

With subscriptions now numbering over 30,000, the makers of WebinarJam have doubled-down on their commitment to their customers with their newest acquisition: Samuel Cooper, recently Game Support Manager for Blizzard Entertainment’s smash hit game, Hearthstone, has been brought on to lead Genesis Digital’s customer support division.

Samuel Cooper
Sam Cooper – Genesis Digital Director Customer Success (PRNewsFoto/Genesis Digital)

The world is turning increasingly to online Software as a Service platforms to do their business.  It’s no longer enough for the application to work or even for it to be innovative.  Users have to be empowered to use the applications innovatively.

SaaS is more than making a good product.  It’s ensuring that customers can achieve great things with that product,” CEO Andy Jenkins explained.

An eight-year veteran of Blizzard, Cooper brings expertise and a skill set from the gaming industry, the pioneers of customer empowerment.  His hiring shifts the paradigm from traditional customer support to fostering customer empowerment and success.  This means a greater emphasis on in-product assistance, capturing critical customer-use telemetry to rapidly modify an application according to customer activity, as well as offering a broad line of concierge services to give customers a helping hand.

Read the full release at Yahoo Finance 

Genesis Digital’s Killer App WebinarJam Studio Gets Even Better, Stays on the Bleeding Edge of Fast Responsive Webinars

Not content to rest on their 30,000 subscriber laurels, Genesis Digital LLC, makers of the SaaS dynamo WebinarJam, have pushed the envelope yet again on their World Class webinar solution, slashing the streaming delay from Presenter to Audience by a full 66%.

“When Google announced they’d be discontinuing the Hangouts on Air platform on September 12th, we were already prepared with a completely seamless cutover to YouTube Live we’d had idling for such a contingency,” COO Gideon Marcus explained. “With that work already done, we figured ‘Hey, this is kismet! The rest of the industry is scrambling to prepare, we’re already ready. Let’s use this transition to optimize our streaming and video injection.'”

The team at Genesis Digital has long prided themselves on the video injection feature of WebinarJam as a major differentiator missing in competitor Citrix’s older GoToWebinar software.

WebinarJam users enjoy the ability to switch seamlessly between a live sharing of their webcam, desktop, or presentation slides and a pre-recorded polished video that streams beautifully to each attendee.

You can view the complete release at New York Business Journal